What is a Virtual Domain?
A Virtual Domain means having your own domain name (http://www.companyname.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.companyname.com) and by your own personal e-mail address domain name (you@companyname.com).
You should check InterNIC's "WHOIS" service to make sure that your desired domain name is available.
Who is the InterNIC
The InterNIC is an independent organization responsible for holding the registration and routing of Internet domain names. Without these people, it would be virtually impossible to find a website on the Internet.
Can I access my domain address with or without the "www"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.
Are backups available?
Yes, we do daily backups of all websites 7 days per week. There is a small charge to retrieve a backup when requested.
Do you handle the domain name registration process?
Yes. We will contact the registrar once your account is activated to request either a new domain name registration or a domain name modification (transferring an existing domain to our servers) . Please DO NOT submit a registration or modification template to the registrar as this will only delay the process.
Can I transfer existing domain name to your servers?
Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for InterNIC to complete the transfer process. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from your current site. When InterNIC announces the completion of the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact your previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site until they update their DNS. When we file a modification, one of the current listed contacts must ok the move. Internic will send a email that you must ok to have the redirection of your domain completed. If the contact email on your domain has changed from the time you originally registered it, you will need to fax a authorization to complete the process using a tracking number we will provide upon request
What type of hardware and software will I be hosted on?
Our hosting is done in an environmentally controlled secure data center within the United States. We always use the latest hardware available. The operating system is linux-based with cPanel and WHM.
How long does it take before my domain name is active?
Once the registrar has submitted your domain name to the INTERNIC registry or has been transferred (if applicable), will usually take about 24-48 hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.
How do I transfer files to my web site ?
Files must be transferred to the web server via File Transport Protocol (FTP) or Telnet. If you need FTP, telnet, mail, or other Internet software, visit www.download.com or www.cnet.com These sites are a great source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP.
Will I have unlimited access to update my pages ?
You have unlimited access via FTP and cPanel 24-hours a day / 7days a week. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
Can I use my account for commercial purposes ?
Absolutely! You can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.
How long does it take to set up a new account ?
New accounts are generally set up within 24-48 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via email including your user-ID, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.
Do you provide tech support?
Yes. We encourage our customers in need of assistance to send e-mail to support@webfixnow.com with questions or concerns about their web site. However, we provide technical support only, we cannot provide help with programming languages such as XML, JAVA, CSS/2, PHP, HTML syntax or CGI programming problems.
Can I register additional domains to point to a subdirectory within my main domain?
Yes, please contact us to discuss your needs further.
Can I have additional domains pointing to the same main page as my main domain?
Yes, for a one-time $25.00 setup fee for each additional domain we can point to your main web page files. This is a great way to expand the marketing of your present business.
Are third level domains available (service.mydomain.com)?
Yes, We can give you a third level domain name such as service.comanyname.com or if you have a existing domain with us service.companyname.com. The advantage to these is internic registration is not needed. This means no additional registrar registration fees.
My website guy/girl can't be found, my domain is not in my name, how do I straighten everything out?
We have heard this before. Fortunately, we have dealt with this situation many times before. Don't worry, we are here to help. If you cannot find your website guy/girl, we will be more than happy to assist you even if you just found out from your registrar (GoDaddy, Network Solutions, or other) that you are not the authorized "registrant" of your own domain name and are not permitted to make changes. We have worked closely with many internet registrars and can assist you in taking back ownership of your own domain name so that you can move on with your website.
